How to use this website

This page explains how to do common things on the SAVAH web portal. Once you have created an account and logged into it, you will be able to use this website to keep your membership up to date and to purchase tickets to conferences.

If you’ve read through this page and you’re still stuck, e-mail us on info@savah.org.za and we’ll try to help.

Creating your account
Approving your account
Logging in
Checking your membership status
Purchasing a membership
Registering for a conference

Creating your account

Before you can use this site, you must create an account. This will allow you to purchase membership and to purchase access to events like conferences.

You need to do this for all membership or conference access, even if your purchase is institutional or manual. We need your name on our system to grant you journal and conference access, and this is how we capture it.

Follow the steps below to create an account.

One Click the Join SAVAH button in the top-right corner of any page.

Two Fill in the membership form. Make sure you can access the e-mail address you sign up with. You might want to write your password down so you don’t lose it.

Three At the bottom, tick the empty checkbox to the left of I’m not a robot. This helps keep us safe from spammers and hackers. You may be asked to identify objects in images, such as traffic lights or cars.

Four Click the Submit your membership application button at the bottom of the page.

If the screen jumped back to the membership form when clicking the button in Four, look carefully for any fields outlined in red, fill them in, and try Four again. We need that information from you to continue.

Congrats! You’ve made an account.

Approving your account

Your account will have restricted functionality until it is approved by an administrator. After your account has been created, an administrator will automatically be notified that it needs to be approved.

SAVAH staff are volunteers, so please be patient. You will receive an e-mail when your account has been approved. You may e-mail info@savah.org.za if your approval seems to be taking too long.

Logging in

Now that you have an account, you may log in to access the member-only controls.

One Click the Login button in the top-right corner of any page. If you’re already logged in, you’ll only see a Logout button.

Two Enter the e-mail address and password you used when you created your account.

Three Click the Log In button at the bottom.

You should now be logged in.

If you can’t remember your password, use the password reset link below the Log In button, or check your welcome e-mail. We store encrypted passwords, so we are unable to retrieve your password for you.

Checking your membership status

While logged in, you’ll notice a new button in the top-right called My Membership. Click it to access detailed information about your account, including whether it has been approved, and whether you have purchased a membership.

Purchasing a membership

On the My Membership page, you’ll find the membership purchase buttons in the bottom-left corner. Follow these steps to purchase a membership.

One If you are not already logged in, log in.

Two Click the My Membership button in the top-right corner of any page.

Three Click one of the membership purchase options in the bottom-left corner of the page.

Four Confirm your purchase intention by clicking the Pay now button in the bottom-middle of the screen.

Five Select your preferred payment method on the right side of the screen. Tutorial proceeds with the Credit & Cheque card option. Those transacting from outside South Africa should use this option.

Six Enter your card details.

Seven Click the Pay button at the bottom of the form.

Your payment will be processed and, if successful, one year of membership will be added to your account. You can check this my returning to the My Membership page and reviewing your membership expiry date. You will also receive an e-mail with a receipt.

Registering for a conference

To attend a SAVAH conference, you will need to buy a ticket. You can do this manually or through your institution – contact us for more information. However, the easiest way is to pay via credit card using the website.

This process applies to any event ticket purchase, not just conferences.

One If you are not already logged in, log in.

Two Click the Events button in the top-left menu.

Three In the central list, click on the event you want to attend.

Four Scroll down to the Attendance options section, and click the Buy ticket button to the right of the ticket you want.

Five If you are purchasing a ticket as a non-member (only available for certain events), fill in this form so that we can attach your information to your purchase. Otherwise, log in first!

Six Confirm your purchase intention by clicking the Pay now button in the bottom-middle of the screen.

Seven Select your preferred payment method on the right side of the screen. Tutorial proceeds with the Credit & Cheque card option. Those transacting from outside South Africa should use this option.

Eight Enter your card details.

Nine Click the Pay button at the bottom of the form.

Your payment will be processed and, if successful, you will purchase access to the event you selected in Three. You can check this by returning to the event page and reviewing the attendance information near the top. You will also receive an e-mail with a receipt.